SHIPPING POLICY
Last updated: July 25, 2026
Thank you for shopping with GiftByMarie. Our products are made to order, and many are personalized specifically for each customer. This means that every order requires production time before it is shipped.
ORDER PROCESSING AND PRODUCTION
Orders are typically processed and produced within 2–7 business days. Business days do not include weekends or federal holidays.
Personalized orders may require additional time if:
• Personalization information is missing or unclear.
• A photograph or design file does not meet printing requirements.
• We need to contact you to confirm order details.
• The product or selected variant becomes temporarily unavailable.
• Order volume is higher than usual, especially during holidays.
Production time is separate from shipping time. Your estimated delivery time begins after production is complete and the package has been transferred to the shipping carrier.
SHIPPING WITHIN THE UNITED STATES
GiftByMarie currently offers free standard shipping to eligible addresses within the United States.
After production is complete, standard delivery within the United States generally takes approximately 2–8 business days. Therefore, most orders arrive within approximately 4–15 business days after the order is placed.
These timeframes are estimates and are not guaranteed. Delivery may take longer during holidays, severe weather, carrier disruptions, high-volume periods, or other circumstances outside our reasonable control.
Faster shipping may be offered for certain products or destinations when shown at checkout. Choosing faster shipping does not always shorten the time required to review or produce a personalized product.
INTERNATIONAL SHIPPING
If international shipping is available for your destination, the available shipping options and charges will be displayed at checkout.
International delivery generally takes approximately 10–30 business days after production, depending on the destination, customs processing, and the shipping carrier.
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless checkout expressly states that those charges are included. GiftByMarie cannot predict or control customs processing times or import charges.
SHIPPING CARRIERS
Our products may be produced and shipped by third-party production and fulfillment partners. The carrier is selected according to the product, production location, destination, and available shipping service. We cannot guarantee that a specific carrier will be used.
TRACKING INFORMATION
When tracking is available, you will receive a shipping confirmation email containing the tracking number after your order ships.
Tracking information may take several business days to show its first carrier scan or update. A package may already be moving through the carrier’s network even if the tracking page initially shows “label created,” “pre-transit,” or no recent movement.
Please make sure the email address submitted with your order is correct and check your spam or promotions folder if you do not receive the shipping confirmation.
MULTIPLE PACKAGES
Items from the same order may be produced at different facilities or by different production partners. As a result, your order may arrive in more than one package and on different dates. Separate tracking numbers may be provided for each shipment.
Receiving one package does not necessarily mean that the remainder of your order is missing.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully check the recipient’s name, street address, apartment or unit number, city, state, ZIP code, and country before submitting the order.
If you notice an address error, contact us immediately at giftbymarie.store@gmail.com. We will attempt to correct it, but address changes are not guaranteed after an order enters production or shipping.
GiftByMarie is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer. If an order must be reproduced or shipped again because of an address error, the customer may be responsible for the additional production and shipping costs, to the extent permitted by law.
DELIVERY DELAYS
Estimated delivery dates are not guarantees. GiftByMarie is not responsible for delays caused by shipping carriers, customs, severe weather, natural disasters, holidays, labor interruptions, incorrect addresses, or other events outside our reasonable control.
If tracking shows that your package is still moving through the carrier’s network, please allow additional time for delivery. We will be glad to help review the tracking information, but we cannot control or accelerate a package after it has been accepted by the carrier.
PACKAGES MARKED AS DELIVERED
If tracking shows “Delivered” but you cannot locate the package:
1. Confirm that the shipping address on your order is correct.
2. Check around the delivery area, mailbox, porch, building office, and other secure locations.
3. Ask household members or neighbors whether they accepted the package.
4. Allow 24–48 hours, as some carriers scan packages as delivered shortly before the actual delivery.
5. Contact the shipping carrier or your local post office using the tracking number.
If the package still cannot be located, contact us at giftbymarie.store@gmail.com. Include your order number and tracking information so we can review the situation. A replacement or refund is not guaranteed for packages confirmed as delivered to the correct address, but we will assist with any available carrier or production-partner investigation.
LOST PACKAGES
For orders shipped within the United States, contact us if the order has not been delivered within 30 calendar days of shipment.
For international orders, contact us if the order has not been delivered within 45 calendar days of shipment.
Please report the issue within 7 days after the applicable period ends. Before contacting us, verify the delivery address and contact the local post office or carrier to confirm that the package is not being held for pickup.
If the investigation confirms that the package was lost and the loss was not caused by an incorrect customer-provided address, we will determine the available replacement or refund according to our production partner’s investigation and our Refund Policy.
RETURNED OR UNDELIVERABLE PACKAGES
A package may be returned to the sender because of an incorrect or incomplete address, an unsuccessful delivery attempt, refusal of delivery, failure to collect the package, or another carrier-related issue.
Please contact us if tracking shows that your package is being returned. Because our products are made to order, returned packages might not be recoverable or available to send again.
If the return was caused by an incorrect or incomplete customer-provided address or failure to accept or collect the delivery, the customer may be responsible for the cost of producing and shipping a replacement.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, incorrectly printed, or you receive the wrong item, contact us at giftbymarie.store@gmail.com within 30 days of delivery.
Please include your order number, a description of the problem, clear photographs of the item, and a photograph of the packaging or shipping label when applicable.
Do not return the product without contacting us first. In most approved cases, the damaged or defective item does not need to be returned.
For complete information, please review our Refund Policy:
https://giftbymarie.com/policies/refund-policy
CONTACT US
For questions about production, shipping, tracking, or delivery, contact:
GiftByMarie
Email: giftbymarie.store@gmail.com