Refund policy
REFUND, RETURN, AND CANCELLATION POLICY
Last updated: July 25, 2026
At GiftByMarie, each product is made to order, and many of our products are created specifically for you using the names, dates, phrases, photographs, colors, or other personalization details you provide. Please review all personalization information carefully before completing your purchase.
RETURNS AND EXCHANGES
Because our products are made to order, we do not accept returns or exchanges due to a change of mind, accidental purchase, incorrect size or color selection, or personalization information entered incorrectly by the customer.
We also cannot accept returns or exchanges for personalized products that were produced according to the information submitted with the order.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, incorrectly printed, or you receive the wrong item, please contact us at giftbymarie.store@gmail.com within 30 days of delivery.
Please include:
• Your full name
• Your order number
• A description of the problem
• Clear photographs showing the entire product and the issue
• A photograph of the packaging or shipping label, if applicable
After reviewing the information, we may offer a free replacement or refund when the issue is confirmed. Please do not send any product back without contacting us first. In most cases, damaged or defective products do not need to be returned.
PERSONALIZATION ERRORS
Customers are responsible for reviewing all names, dates, phrases, photographs, spelling, capitalization, colors, and other personalization details before submitting an order.
We are not responsible for errors included in the information provided by the customer. Refunds and free replacements are not available when the product matches the personalization details submitted with the order.
If GiftByMarie or our production partner makes an error that does not match the personalization information submitted by the customer, please contact us within 30 days of delivery so we can review the issue.
Please note that colors may appear slightly different in person due to screen settings, printing processes, and product materials. Small variations in color, size, or print placement that are normal results of the printing process are not considered defects.
CANCELLATIONS AND ORDER CHANGES
If you need to cancel your order or change your personalization details, contact us immediately at giftbymarie.store@gmail.com.
We will make every effort to help, but cancellations and changes are not guaranteed. Once an order has entered production, it cannot be canceled or modified because the product is being made specifically for you.
SHIPPING ADDRESS PROBLEMS
Customers are responsible for providing a complete and accurate delivery address. GiftByMarie is not responsible for orders delivered to an incorrect address provided by the customer.
If an order must be reproduced or reshipped because an incorrect or incomplete address was submitted, the customer may be responsible for the additional production and shipping costs.
LOST OR DELAYED PACKAGES
If your package appears to be lost or significantly delayed, please contact us at giftbymarie.store@gmail.com with your order number. We will review the tracking information and work with our production and shipping partners to investigate the issue.
Delivery estimates are not guaranteed. Delays caused by shipping carriers, weather, customs, holidays, or other circumstances outside our control are not considered product defects.
REFUNDS
If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund.
Original shipping charges are not refundable unless the order arrived damaged, defective, incorrectly printed, or the wrong product was delivered.
CONTACT US
For questions concerning an order, replacement, or refund, contact us at:
GiftByMarie
Email: giftbymarie.store@gmail.com
Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.